Hospital Quality (2010)
How and why the public cares about certain quality domains
In an effort to help leaders of the California Hospital Assessment and Reporting Taskforce (CHART) evaluate the usefulness of its work to consumers, CHCD asked diverse groups of consumers throughout California to consider four quality domains: clinical effectiveness, patient safety, responsiveness to patients and efficiency. Using an Audience Response System (keypad voting) and a series of case scenarios, project participants were asked to prioritize the relative importance of these domains and discuss the rationale for their decisions. This CHCD report has been distributed nationally to organizations sponsoring hospital public-reporting websites.